FAQ's

To clean your windows, use a soft brush or dry cloth to gently remove any loose dust and debris from the surface. Dip a soft cloth or sponge into warm, soapy water. Gently scrub the PVCu surfaces, making sure to cover all areas including frames, sashes, and glass panels.

After cleaning, rinse the surfaces thoroughly with clean water to remove any soap residue. Wipe down the windows and doors with a clean, dry, and soft cloth to prevent water spots or streaks.

Aim to clean twice a year, or more frequently if needed to maintain the appearance of your windows. Avoid using abrasive cleaning pads, harsh chemicals, or solvents as they could damage the PVCu surfaces.

We appreciate your interest in REHAU products. However, please note that REHAU operates as a PVCu extrusion manufacturer. This means that we produce the PVCu profiles that are utilised by experienced fabricators to craft windows and doors. While we don’t directly manufacture complete windows or doors, we are an essential part of the supply chain that contributes to the creation of high-quality products.

To purchase windows and doors crafted with REHAU profiles, we recommend connecting with a local installer. For assistance in finding a local installer who works with our products, please visit the following link: ‘Find an Installer’. This tool will help you locate an installer who can provide you with REHAU quality you’re seeking for your windows and doors.

If you are looking to find a local installer for a particular product, we’re here to help. Our aim is to connect you with an installer in your area. You can fill in our ‘Find an Installer’ form – this will help us understand your needs better and enable us to suggest a suitable installer.

Alternatively, you can use our Installer Finder to view our REHAU Authorised Partners in your area.

Please be advised that REHAU Ltd is an extruder of window and door profiles and does not directly manufacture REHAU window and door products. Our operation involves collaborating with a network of fabricators who use our extruded profiles to manufacture frames. The guarantee provided pertains to the extruded profiles and is extended to the fabricator.

It is important to note that the fabricator assumes responsibility for the finished window and doors, and they in turn provide a guarantee to the installer. The installer, finally, guarantees the products to the end user. This multi-tiered approach ensures that the various stages of production and installation are covered under appropriate guarantees, providing comprehensive protection for our products.

In the unfortunate event of experiencing problems with your installation, your first course of action should be to contact the installer of your products. They will be able to address the issues and provide appropriate solutions.

If you encounter problems related to leakage in your REHAU windows and doors, it’s essential to contact the installer directly. The guarantee and responsibility for addressing leakage lie with the installer who carried out the installation.

For difficulties in operating sashes, such as issues with opening and closing, we recommend reaching out to your installer to address this concern.

Sealed units for REHAU windows and doors are provided by either the Fabricator or the Installer. If you encounter issues related to sealed units, it’s recommended to get in touch with the company that supplied your windows and doors. Alternatively, you could also consider reaching out to a local window maintenance company for further investigation.

No, REHAU Ltd specialises in extruding window and door profiles. Hardware components such as hinges are typically supplied by third-party companies at the time of manufacture. If you have concerns or issues related to hinges or other hardware. It’s advisable to get in touch with the company that supplied the product. Alternatively, you might consider contacting a window maintenance company for on-site investigation.